Question 1

Is a fire alarm system a legal requirement for my premises?

Accepted Answer

Yes. Under the Regulatory Reform (Fire Safety) Order 2005, all non-domestic premises must have an appropriate fire detection and alarm system. The category and grade required depends on your building's use and occupancy pattern, as set out in BS 5839-1. Your local fire authority carries out inspections and can issue enforcement notices for non-compliant systems.

Question 2

How often should my fire alarm be serviced?

Accepted Answer

BS 5839-1 requires a full service inspection at least every 6 months (twice per year). In addition, a weekly test should be carried out by a responsible person on-site using a different call point each time, and the results recorded in your fire logbook. Our engineers carry out the bi-annual servicing and can train your staff on the weekly test procedure.

Question 3

What types of fire alarm systems do you install?

Accepted Answer

We design and install conventional, addressable and wireless fire alarm systems to BS 5839-1. The system type — L1, L2, L4, LD1 or LD2 — depends on your building grade and occupancy. We assess your premises and recommend the correct category. We work with all major manufacturers including Hochiki, Apollo, Advanced, C-TEC and Aico.

Question 4

Do you issue compliance certificates after servicing?

Accepted Answer

Yes. After every service visit we issue a written BS 5839-1 compliance certificate and update your fire logbook. Certificates are accepted by fire authorities, building inspectors and insurers. Any defects identified are documented with a recommended action plan.

Question 5

Can you service an existing alarm system installed by another company?

Accepted Answer

Yes. We service and maintain all makes and models of fire alarm panels, regardless of who originally installed them. We carry common spare parts on every van and most faults are resolved in a single visit. We can also take over the maintenance contract and ensure your system remains compliant.

Question 6

How much does fire alarm servicing cost?

Accepted Answer

Cost depends on the size and complexity of your system. For a standard commercial premises with a single panel, bi-annual servicing typically starts from £180 + VAT per visit. We provide a free, no-obligation quote after a site survey — with no hidden call-out charges.

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