Question 1

What is BS 5839 and why does my business need it?

Accepted Answer

BS 5839 is the British Standard for fire alarm systems in buildings. It ensures your fire safety system is properly designed, installed, and maintained. Most commercial properties are legally required to comply.

Question 2

How often do fire alarms need to be serviced?

Accepted Answer

Fire Alarm Systems should be serviced and inspected every 6 months by a trained professional, weekly testing is also required by a competent person on-site. If you would like us to complete weekly testing, we would happily complete this for you.

Question 3

What's the difference between fire alarm servicing and maintenance?

Accepted Answer

Servicing is planned preventative work done annually to keep systems compliant. Maintenance is reactive repairs when something fails. Both are essential for compliance.

Question 4

Do I need a fire risk assessment?

Accepted Answer

If your company has a commercial premises and employees 5 or more people, then this is required by the Regulatory Reform (Fire Safety) Order 2005.

Question 5

How much does a fire alarm system installation cost?

Accepted Answer

Costs vary by building size and complexity. Small offices: £2,000-£5,000. Medium premises: £5,000-£15,000. Large facilities: £15,000+. We provide free quotes.

Question 6

Can you service fire alarm systems from any manufacturer?

Accepted Answer

Yes. We maintain and service all makes and models of fire alarm panels, including Hochiki, Apollo, Gent, Notifier, and more.

Question 7

What causes false fire alarms?

Accepted Answer

Common causes: dust/debris in detectors, cooking fumes, steam from bathrooms, poor installation, low batteries. We can advise on prevention.

Question 8

How fast do you respond to fire alarm issues?

Accepted Answer

We offer same-day attendance where possible and 24/7 emergency call-out. Average response time: 4 hours for non-emergency calls.

Question 9

What is emergency lighting and is it required?

Accepted Answer

Emergency lighting activates during power failure to guide people safely from buildings. Required for most commercial premises by building safety regulations (BS 5266).

Question 10

How often does emergency lighting need testing?

Accepted Answer

Monthly 'test duration' checks (1-3 hours) and annual 'full duration' tests (full battery capacity). We provide documentation and certificates.

Question 11

What's the cost of emergency lighting installation?

Accepted Answer

Depends on building size and layout. We design systems to your specific needs and provide competitive quotes.

Question 12

How often do fire extinguishers need inspection?

Accepted Answer

Annual visual inspection and certification as per BS 5306. We provide full documentation and certification.

Question 13

Do you provide 24/7 monitoring?

Accepted Answer

Yes. Our remote monitoring service provides round-the-clock alarm monitoring with immediate emergency response.

Question 14

What about fire door inspections?

Accepted Answer

We provide professional fire door inspection and certification to ensure compliance with fire safety regulations and building standards.

Question 15

Do you cover my area?

Accepted Answer

We provide fire safety services across Northwest England and nationwide. Check our service areas page or call us for confirmation.

Question 16

How do I book a service visit?

Accepted Answer

Contact us via phone (0330 043 0646), email (Inspections@FireJet.co.uk), or use our online contact form. We aim to respond within 24 hours.

Question 17

What information do I need to provide?

Accepted Answer

Property address, building type, system details (if applicable), and preferred service dates. Our team will handle the rest.

Question 18

Do you offer discount packages?

Accepted Answer

Yes. Multi-service packages often provide better value. Contact us for a tailored quote based on your specific needs.

Frequently Asked Questions

Compliance & Standards