Commercial Fire Alarm Monitoring UK — 24/7 NationwideNational Coverage • £31.25/month (billed annually) or £39.58/month • NSI Gold Accredited ARC

There is no blanket legal requirement for all commercial premises to have monitored fire alarms. However, the Regulatory Reform (Fire Safety) Order 2005 requires that your fire risk assessment identifies how a fire will be detected and how occupants will be alerted — particularly in premises where people sleep, are remote from the alarm, or where there is no one to raise the alarm. For many of these premises, monitoring is the only way to meet the requirement. Your insurer may also mandate monitored fire detection as a condition of cover.

An Alarm Receiving Centre is a permanently staffed, NSI or SSAIB-accredited facility that receives alarm signals from your fire alarm system 24 hours a day, 365 days a year. When a signal is received, trained operators follow a pre-agreed procedure — verifying the signal and contacting your nominated keyholders and, where appropriate, the Fire & Rescue Service. FireJet uses an NSI Gold-accredited ARC.

Dual-path 4G/5G monitoring is a signalling system that transmits alarm signals over both an IP/broadband connection and a separate 4G/5G cellular path simultaneously. If one path is cut or fails, the ARC still receives the signal. It is the industry standard for higher-risk commercial premises and is frequently required by insurers. If your premises have a high fire risk, are unoccupied for long periods, or your insurer specifies it, dual-path monitoring is recommended.

Our fire alarm monitoring is £31.25 per month when billed annually, or £39.58 per month when billed monthly — the same price for both dual-path 4G/5G and IP/broadband monitoring. Installation of the signalling device is a one-off charge. Contact us for a fixed-price quote.

In most cases, yes. As long as your fire alarm panel has compatible output terminals (typically labelled as 'remote output' or 'fire relay'), we can connect a monitoring device. We work with all major panel manufacturers including Advanced, C-TEC, Hochiki, Apollo, and Kentec. Our engineer will confirm compatibility during the free site survey.

When your alarm activates, the signalling device transmits a fire signal to the ARC. The ARC operator follows your pre-agreed call-out protocol — typically contacting the first nominated keyholder, then the second, and where the protocol specifies, calling the Fire & Rescue Service directly. The ARC will not call 999 unless your protocol instructs them to, to avoid false alarm call-outs. You can change your protocol at any time.

Yes. Fire alarm monitoring is a remote service — the signalling device on your premises communicates with the ARC over telephone, GSM, or broadband, so your physical location does not affect the service. We install the monitoring device nationwide and provide ongoing monitoring and maintenance across the whole of the UK from our Chorley, Lancashire headquarters.

If you have dual-path 4G/5G monitoring, the system detects the line cut and transmits the alarm over the 4G/5G cellular backup path, so the ARC still receives the signal. The signalling device also sends a daily auto-test signal so line faults are detected promptly. For this reason, we recommend dual-path monitoring for higher-risk premises where line-cut detection is important.